Dawastock User Manual

1Introduction

Dawastock is a pharmacy management platform. You can manage orders, products, inventory, customers, receipts, and—depending on your plan—online store, marketing, and accounting from one dashboard.

This manual explains where each feature lives and how to perform common tasks. Use the Contents list on the left (on desktop) or the section headings below to jump to a topic.

2Getting started

Logging in

Go to the Sign in page, enter your username and password, and click Sign In. Only users assigned to an organization can log in. If you see an error, contact your administrator.

First time: organization and shop

Your account belongs to one organization (your company). The organization can have one or more shops (branches). When you log in, you may need to select a shop from the top bar so that orders, products, and data are scoped to that shop. Admins and managers can switch between shops; staff see only shops they are assigned to.

Where am I?

After login you land on the Dashboard. The sidebar menu on the left lists all areas: Dashboard, Orders, Cart, Customers, Products, Inventory, and so on. Your role (Admin, Manager, Staff, Accountant) determines which menu items you see.

3Dashboard

Where: Sidebar → Dashboard (first item under Overview).

The dashboard shows a summary of your business:

• Stats cards: Total products, orders, earnings, cost, and profit (for the selected shop or whole organization).
• Revenue chart: Sales, cost, and profit by month for the current year.
• Top customers: Customers with the most orders.
• Top selling products: Best-selling products with quantity and revenue.
• Recent orders: Latest orders for quick access.

Use the shop selector in the top bar to filter dashboard data by shop. If you have only one shop, data is already scoped to it.

4Sales & Orders

Orders

Where: Sidebar → Orders (under Sales & Orders).

View and filter all orders. You can filter by status (Pending, Completed, Cancelled). Open an order to see details and update status (e.g. mark as Completed or Cancelled).

Sales

Where: Sidebar → Sales.

Sales list shows completed sales with filters. Use it for reporting and reviewing past sales.

Shopping Cart

Where: Sidebar → Shopping Cart.

Create new orders from the dashboard by adding products to the cart. Select a shop (top bar), then add products, set quantities, choose a customer, and complete the order. The cart is used for in-store or manual order entry.

Customers

Where: Sidebar → Customers.

Add and manage customers (name, phone, email, address). You can link customers to orders and receipts. Create a customer before or when creating an order if you want to attach them to the sale.

5Products & Inventory

Products

Where: Sidebar → Products (under Products & Inventory).

Products are the items you sell. Each product has a name, category (Pharmaceutical or Non-Pharmaceutical), optional description, and can have multiple batches (each with quantity, buying price, selling price, expiry date).

• Add product: Click Add Product, fill name and category, save. Then add batches (stock) to the product.
• Import from Excel: Use the upload option to bulk import products or batches from a template.
• Tabs: Filter by All, Pharmaceutical, or Non-Pharmaceutical. You can search by name.

Always select the correct shop in the top bar when managing products; products are per shop.

Inventory

Where: Sidebar → Inventory.

Track stock levels, perform stock adjustments, and run stock-taking. You can see batches, quantities, and expiry dates. Use inventory to correct stock or do periodic counts.

6Procurement

Suppliers

Where: Sidebar → Suppliers (under Procurement).

Manage supplier records (name, contact, etc.). Suppliers are used when recording purchases.

Purchases

Where: Sidebar → Purchases.

Record purchase orders and receipts from suppliers. Link purchases to products/batches to update stock and costs. Use this to keep inventory and cost data in sync with what you buy.

7Receipts & Documents

Where: Sidebar → Receipts (under Documents).

Receipts are the documents you issue to customers for sales (similar to invoices). You can create receipts from orders or independently. The list shows all receipts; open one to view or download as PDF. Proforma receipts can be used for quotes or draft documents before finalizing.

Receipts include customer details, line items, totals, and your organization’s branding. Download PDFs for your records or to send to customers.

8Marketing

Where: Sidebar → Marketing (if your plan includes it).

Marketing module lets you run campaigns and integrate with Meta (Facebook/Instagram) for ads. Use it to promote your pharmacy and online store. Availability depends on your subscription plan.

9Finance

Accounting

Where: Sidebar → Accounting (under Finance, if your plan includes it).

Accounting dashboard and reports for financial tracking, accounts, and exports. Use it for compliance and reporting.

Assets

Where: Sidebar → Assets.

Manage organization assets. Available when accounting is enabled.

10Administration

These areas are typically for Admins and Managers.

Users

Where: Sidebar → Users. Add and edit staff accounts, assign role (Admin, Manager, Staff, Accountant), and set organization. Each user must belong to your organization to log in.

Roles & Permissions

Where: Sidebar → Roles & Permissions. Define custom roles and assign permissions (e.g. who can edit products, view orders, access accounting).

Shops

Where: Sidebar → Shops. Create and edit shops (branches). Each shop has a name and can be set as default. Products and orders are tied to a shop.

Shop Staff

Where: Sidebar → Shop Staff (when a shop is selected). Assign which users can work in the selected shop. Staff and some roles only see data for shops they are assigned to.

Online Store

Where: Sidebar → Online Store (opens in new tab). If your plan includes the storefront, this is the public URL where customers browse and order. Configure products, prices, and payments from the dashboard and payment settings.

11Subscription & Settings

Subscription

Where: Sidebar → Subscription (under Help & Settings). View your current plan, limits (shops, users, etc.), and upgrade or change plan. Billing and plan features are shown there.

Settings

Where: Your profile/settings (e.g. from the user menu in the top bar). Update password, profile, and—for admins—organization settings, payment integration (e.g. Snippe for online payments), and landing page.

Privacy & Terms

Where: Sidebar → Privacy Policy and Terms & Conditions. Read the platform’s privacy and terms of use.

12Quick reference

Where things are:

• Dashboard → Overview and stats
• Orders → List and manage orders
• Sales → Completed sales list
• Cart → Create new order (add products, customer, checkout)
• Customers → Customer list and details
• Products → Product list, add/edit, import
• Inventory → Stock levels, adjustments, stock-taking
• Suppliers → Supplier list
• Purchases → Purchase orders and receipts
• Receipts → Issue and download receipts (PDF)
• Marketing → Campaigns (if enabled)
• Accounting → Finance and reports (if enabled)
• Users / Roles / Shops / Shop Staff → Administration
• Subscription → Plan and billing

Tips:

• Always select the correct shop in the top bar when working with products or orders.
• Use Search (top bar) to find products, customers, or orders quickly.
• Export or import products and batches via Excel when you have many items.
• If you don’t see a menu item, your role may not have access; contact your admin.

For more help, contact your organization administrator or refer to the FAQ on the landing page.