Privacy Policy for Dawastock

Dawastock (“we”, “our”, or “us”) is committed to protecting the privacy of users of our pharmacy management platform. This Privacy Policy describes the types of information we collect when you use Dawastock, how we use and protect that information, and your rights regarding your personal data.

If you have questions about this Privacy Policy or our data practices, please contact us using the contact details provided by your organization or through the Dawastock support channel.

This policy applies to our online platform and services, including the Dawastock dashboard, ordering, subscriptions, and any related features. It does not apply to information collected offline or through other channels unless explicitly stated.

Information we collect

We may collect information that you provide directly, including:

• Account and profile information (name, email, phone number, address, role, organization)
• Business and customer data you enter (e.g. customer details, orders, products, invoices)
• Communications (support requests, feedback, or messages you send us)
• Payment and billing information as needed for subscriptions and transactions

We also collect certain technical and usage information (e.g. IP address, browser type, login times, and how you use the platform) to operate, secure, and improve our services.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Dawastock platform and related services
• Process orders, subscriptions, invoices, and payments
• Manage your organization, users, shops, and customer data within the platform
• Communicate with you about your account, service updates, and support
• Improve, personalize, and develop our products and features
• Comply with legal obligations and protect against fraud or misuse

We do not sell your personal information. We may share data with service providers who assist in operating our platform (e.g. hosting, payment processing), subject to confidentiality and data protection obligations.

Data security and retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Access to personal and business data is restricted to authorized personnel and is scoped by organization and role.

We retain your information for as long as your account is active or as needed to provide services, comply with law, or resolve disputes. You may request access, correction, or deletion of your personal data in accordance with applicable law.

Cookies and similar technologies

Dawastock uses cookies and similar technologies to maintain your session, remember preferences, and improve platform functionality. This may include session cookies for authentication and security. You can adjust your browser settings to manage or disable cookies; some features may not work correctly if cookies are disabled.

Third-party services. Our platform may integrate with third-party services (e.g. payment gateways, analytics). Their use of data is governed by their own privacy policies. We encourage you to review those policies where applicable.